One address, a person on the other end, and an answer that tells you what to do next.
We answer weekdays, 08:00–17:00 SAST. Most questions get a reply the same working day; anything that needs digging into your data we will acknowledge first and come back on.
The more of this you include, the faster this goes:
If your team cannot sign in, cannot submit jobs, or the app is down for everyone, say URGENT in the subject line and we will treat it as an outage rather than a question.
Forgotten passwords are reset by an administrator in your own organisation — that is deliberate, so that access to your business data stays under your control rather than ours. If the administrator themselves is locked out, write to us and we will verify ownership before restoring access.
What we collect, where it is stored and how to have it removed is set out in full in our privacy policy. Requests to see, correct or delete personal information can go to the same support address and we will act within 30 days.